Refund Policy
We keep refunds simple and transparent so you know exactly what to expect.
1) Before Work Begins
You may cancel your project before work begins and request a refund. “Work begins” when we confirm kickoff (e.g., written confirmation after payment) or when we start project setup (creating files, environments, or design drafts)—whichever happens first.
2) After Kickoff (Non-Refundable)
Once work begins, all payments are non-refundable. We allocate time and resources immediately to deliver your project quickly and professionally.
3) Chargebacks
We don’t accept chargebacks or reversals. If something isn’t right, please contact us—we’ll work with you to resolve it quickly.
4) Exceptions
- Duplicate payment or billing error: we’ll correct or refund the erroneous amount.
- Statutory rights: nothing in this policy limits rights that may not legally be waived.
5) Cancellations & Billing Corrections
For pre-kickoff cancellations or to correct a billing error/duplicate payment, email info@rikosa.com with your name, business name, payment date/amount, and a brief note. Approved amounts are returned via the original payment method (Zelle/wire/cashier’s check) or as otherwise agreed in writing.
6) Questions
We’re here to help. Email info@rikosa.com or call (713) 205-0629.